1.1 Customer: Individual, Company, Organisation or Local Authorities who agrees to purchase products or services from Askelite Ltd in accordance with the terms and conditions of supply.
1.2 Company: Askelite Ltd
1.3 Products: goods included but not limited to computer hardware and software provided by the Company to the Customer in accordance with the terms and conditions of supply.
1.4 Manufacturer: the manufacturer of each individual product.
2.1 Askelite estimated delivery times for items in stock are usually 1-3 days from order.
2.2 All estimations of delivery times and dates should be treated as estimates only. Deliveries can be delayed due to no fault of the Company and thus the Company cannot be held liable for any delays or penalties.
2.3 Risk shall pass to the Customer at the time the products have been dispatched by the Company.
2.4 The Company cannot accept liability for losses or damages caused by the carrier.
2.5 The Customer should inspect the products immediately once the product has been received. Any shortages should be reported to the Company within 3 working days.
2.6 The Customer is responsible for alerting the Company if an ordered product is not received within 2 working days.
- ORDER ACCEPTANCE
3.1 The Customer will accept the products even if delivered late.
3.2 Late delivery will not entitle the Customer to terminate the contract.
3.3 The Customer should inspect the products immediately once the product has been received. Any shortages should be reported to the Company in writing within 3 working days.
3.4 The Customer agrees that retention of products without written complaint of shortages or damages constitutes unconditional acceptance of the goods.
- RETENTIONS OF TITLE
4.1 The products shall remain the property of the Company until payment for the products have been made in full to the Company.
4.2 At any time the Company will be entitled to recover the products, which have not been paid in full, and the Customer hereby grants to the Company and its agents an irrevocable licence to enter the premises (where the products are stored) and recover the unpaid products. In such circumstance the Company and its agents will clearly identify themselves.
5.1 All pricing for products are based on the cost of the Company to supply the products to the Customer. If the cost rises before the dispatch of the product the Company is entitled to amend the price accordingly.
5.2 The Company is also entitled to rectify the price to the Customer following a mistake in pricing made by the Company.
- PAYMENT TERMS
6.1 All payments shall be made in full to the Company no later than 30 days inclusive from the date of invoice.
6.2 The Customer must notify the Company in writing within 5 days of the date of invoice of any errors within the invoice. Failure to do so will result in the Company assuming acceptance of the invoice in full.
6.3 The Company reserves the right to charge a surcharge on credit card transactions by way of a processing fee.
7.1 If any part of the product prove to be defective in materials or workmanship under normal operation, such products will be repaired or replaced only in accordance with any warranty or terms as provided by the manufacturer of the faulty product.
7.2 The Company will not be held liable for any costs or losses due to faulty products.
7.3 The Customer is responsible for contacting and liaising with the manufacturer in order to resolve issued due to faulty products.
7.4 The Company will not be held responsible for any delivery charges incurred by the Customer when returning products to and from the manufacturer.
7.5 The responsibility of completing registration and warranty forms remain solely with the Customer.
8.1 Any money due to the Company under the agreement which is overdue beyond the payment terms shall bear interest on a day to day basis at a rate of 5% (five Percent) over National Westminster Bank PLC base lending rate from the due date until the date in which the payment has been received in full.
- MATTERS BEYOND THE COMPANIES REASONABLE CONTROL
9.1 If the circumstance should arise where the Company is unable to perform any obligations under this agreement due to matters beyond its control such as (but not restricted to) floods, severe bad weather, war, acts of government or due to events beyond its suppliers, the Company will not be liable for the failure or costs and damages incurred.
- EXCLUSION OF LIABILITY
10.1 Under no circumstances will Askelite Ltd be liable for any direct or indirect losses or damages whatsoever or for any losses of profit, goodwill or data.
- WHAT IS NOT COVERED (EXCLUSION)
11.1 products which have not been used in accordance with the manufacturer’s instructions.
11.2 Faults which have been caused due to neglect, abuse or misuse of the product.
11.3 Faults or damage caused by electrical power fluctuations or air conditioning problems.
11.4 Faults or damage caused by acts of god, including but not restricted to, floods, storms and subsidence of building.
11.5 Fault or damage caused by dismantling, transit (internal and external) or modifications of the products.
11.6 Any accidental damage whatsoever.
- RETURN, CANCELLATION AND REFUND POLICY
If you change your mind about your purchase (non-business customers only), you will have 14 working days from receipt of the product to request a return in exchange for a credit note provided you meet the criteria outlined in 12.2 below. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair when goods are faulty or mis-described).
12.1 The Company reserves the right to levy an administration charge in respect of rotation of products for business customers. This handling fee will be charged at 25% of the products invoice value at the point of sale.
12.2 Returns will only be accepted under the following circumstances:
12.2.1 Prior authorisation has been granted by the Company in writing.
12.2.2 The request for return has been applied for, in writing, within 14 working days of receipt of products for non-business customer and 3 working days for business customers.
12.2.3 The products packaging has not been opened or tampered with.
12.3.4 The Company reserves the right to reject any returns which do not comply with terms set out in clause 12.2 of the terms and conditions of supply.
- TERMINATION OF CONTRACT
This contract may be terminated forthwith by notice in writing:
13.1 If either party fails to perform any of its obligation under the terms and conditions of the agreement and this continues for a period of 14 days after written notice by the other party.
13.2 If the Customer is more than thirty days in arrears of payments due.
13.4 If bankruptcy or insolvency proceedings are drawn against the Customer and the Company is not informed within 30 days.
13.4 The Customer applies for voluntary bankruptcy.
13.5 The Customer attempts to make a fraudulent claim.
What we collect
14.1 We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at email@example.com. We will promptly correct any information found to be incorrect.
- MINIMUM AGE POLICY
15.1 To Use this website we require you to be 18 and over.
16.1 This Agreement is not transferable
17.1 This contract is governed by the law of England and Wales